Confederation of Aerial Industries (CAI)
Originally set up to govern the aerial and later on the satellite market. The CAI has moved with our ever changing sector, since the rebrand to become the ‘Trade Association For Content Delivery’ the CAI now also covers the AV, CCTV and Data networking sectors.
Our membership directly benefits our customers by the CAI imposing strict guidelines on our installations, which includes a code of practice right down to ensuring we only use high quality parts and components. Obviously this benefits our customers by ensuring only high quality installations, but this also supplies further peace of mind to our domestic customers by the CAI themselves backing our guarantees for a period of 12 months. Meaning if for whatever reason we are unable to fulfil our obligations regarding guarantees on installations the CAI themselves would step in to honour this. Our membership also means we are able to keep up to date and embrace with changes within the industry. Unlike other industries where membership with a trade organisation is compulsory our membership is entirely our decision to further improve our service. If for whatever reason you may be unhappy with your installation from Smart Aerials, the CAI has a complaints procedure in place where they can step in and investigate the situation and is empowered to enforce sanctions if necessary.
In order to gain our CAI Plus accreditation. We were required to pass an initial pre-application assessment by a CAI Assessor. This included a visit from the Assessor who assessed several aspects of our business. From ensuring we have suitable test equipment to monitoring the way we deal with our telephone calls. We were also required to go out and show examples on recent installations to ensure quality. The assessor himself was a well-respected expert within the industry who has notably appeared on ITV and BBC programmes such as Rogue Traders in the role of the expert. We were also required to have valid and supply Safe Working at Heights certificate, DBS Check (formerly CRB) and Public Liability Insurance Cover for minimum of £5,000,000 for any accidental damage that may occur as a result of our work.
All Checkatrade members are thoroughly vetted before they are displayed on our website. Over the years our vetting requirements have been improved and adapted to keep up with government legislation and current laws as well to keep up with our own continuously raising standards. On each of our members’ pages you will be able to see exactly which checks have been carried out and passed.
Interviewed
We interview all our members to ensure that Checkatrade membership is right for them. This also gives us an indication of how they conduct themselves.
Accreditations and Qualifications
Not all trades require accreditations so you may not see this on every one of our member’s profiles. However, any accreditations or qualifications you do see advertised on one of our trader’s profiles has been checked and verified by us.
Public Liability Insurance
All new members must have valid Public Liability Insurance, to ensure you and your property are covered, before they are advertised on our website. We require up to date copies of their Public Liability Insurance each year upon renewal. You can see on each of our member’s profiles whether or not we currently hold a valid, in date copy.
ID checked
Each new member must provide us with a valid, in date copy of either a photo driving licence or passport so that we can verify their identity.
References
All members are continually monitored via their customer's feedback. We recommend that all new members supply at least 5 of their previous customers which we personally telephone to find out about their experience. This aids us to establish the quality of the trade.
Address verified
All new members are required to provide proof of address which is verified by a credible form(s) of documentation.
1st Call Aerials Ltd
Details
Consumers know that the TrustMark logo signifies this business has made a commitment to customer service and good trading practices, and that they have had the technical competence of their work inspected to ensure consistent quality and adherence to standards.
TrustMark is the Government Endorsed Quality Scheme covering work a consumer chooses to have carried out in or around their home
When a consumer uses a TrustMark Registered Business, they know they are engaging an organisation that has been thoroughly vetted to meet required standards, and has made a considerable commitment to good customer service, technical competence and trading practices.
By ensuring all Registered Business adhere to and maintain these standards through our expert network of Scheme Providers, TrustMark gives consumers increased confidence and choice. Additionally, in the event that a problem does arise, TrustMark offers a range of remedies to give further protection to consumers.